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Fun with fast food, part umpteenth

You know how when you go to a fast food restaurant -- I'm sure at least one of you has done this sometime -- and the first thing the order-taking person says is "Welcome to [insert name here]"?* At least they usually wait till you've made it to the counter. I went to Arby's* tonight (because I've been pining for a beef and cheddar sandwich for something close to forever now; too bad I never pine for salads, but hey). The minute the door swung open, two staffers behind the counter shouted "Welcome to Arby's!" I was a good fifteen feet from the counter. Actually, make that about 35 feet because there were crowd-management ropes to walk through to get there. Two people walked in behind me, and they got the same treatment from afar. Rattled, I ended up ordering a combo (sandwich/fries/soft drink) instead of just sandwich and fries.

This isn't the first time I've experienced this at this particular restaurant, but it doesn't happen at others in the chain as far as my experience goes.

I like polite friendliness, just not when it's yelled at me. Tends to make me a bit cranky, which tends to make me inflict such posts on innocent bystanders (or byreaders, I guess). But at least the napkins were placed in the napkin dispensers properly. That could've caused a thermonuclear incident.


* Not necessarily applicable outside the U.S.
** The one on 12 Mile just west of Dequindre, if that means anything.
*** I'm in a training class at work all week. This is probably the best you can hope for from me till the weekend.


( 5 comments — Leave a comment )
Dec. 7th, 2006 04:00 am (UTC)
I guess I don't go into fast food restaurants any more. I haven't experienced this. However, I do dislike the plastic "Welcome to Wal*Mart" greeters and make an effort to avoid them. It's odd that companies like that fail to understand that they are repulsing some customers just as much as they may please others. Do you think it's a conscious decision that they really don't want my money?
Dec. 7th, 2006 05:06 am (UTC)
They're probably not thinking about it at all. Their corporate book says they should have greeters and they assume there's nothing wrong with it. They probably think it strange that we don't really appreciate the free "service."

I've made use of the Meijer greeter -- "Where's the bottle return?" -- but I probably could've gotten other help if I needed it. Maybe they help disabled customers get the motorized carts; that would be worthwhile, I suppose. Usually I try to avoid the greeters, too.
Dec. 7th, 2006 07:55 pm (UTC)
I usually cut fast food workers plenty slack because they're getting paid crap and they're treated like crap by their employers. If they get my food right, that's all I can really ask for.

I bet they were told point blank by management to be 'more friendly and welcoming'. So that is their way of complying with management's order to the letter.

All that said, I remember when I could eat fast food regularly without any ill effects. But now I feel sicker after each time. The food still tastes great, but my body rebels. Is it really age that does this or has fast food changed to some extent over the years?
Dec. 7th, 2006 09:45 pm (UTC)
I can't say the food does much for me these days. But I'm used to having a meal from one of the big fast-food places once a week, so maybe I'm accustomed to it. The less often you have it, the more your body gets used to healthier alternatives, I guess.

You're right, they aren't getting paid a lot, and the job kind of sucks. I agree, all I want is the food to be right. Even if it's not exactly right, I usually take it without complaint, just because it's not worth the hassle to me or to them.
(Deleted comment)
Dec. 8th, 2006 04:00 pm (UTC)

I suppose they think it's a way to push the brand. That's so annoying. but everyone does that here.
( 5 comments — Leave a comment )

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